Shipping policy

Thank you for shopping with Mortalclava. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Every order is carefully prepared and quality-checked before it ships. Orders are processed within 5–7 business days (Monday–Friday, excluding holidays). During busy periods or sales, processing may take a little longer. If it does, we’ll let you know by email.

Once your order ships, you’ll receive a confirmation email with your tracking number.

Shipping Methods & Delivery Times

After your order ships, delivery usually takes 7–15 business days. Total time from order to delivery is usually 2–3 weeks.

Available shipping methods and their estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and may be affected by carrier delays, customs processing, weather, or other events outside our control.

Shipping Costs

Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Free standard shipping may be available on selected orders, as shown at checkout.

Canada: Customs, Taxes and Fees

Orders shipped to Canada may be subject to GST, HST, PST, QST, RST, customs duties, import taxes, and carrier brokerage or handling fees. If taxes and import charges are calculated at checkout, they will not be due at delivery. If they are not collected at checkout, they may be due before or at delivery and are the customer’s responsibility unless otherwise stated.

United Kingdom: Customs, Taxes and Fees

Orders shipped to the United Kingdom may be subject to VAT, customs duties, import fees, brokerage fees, or carrier handling fees. Where available, these charges are calculated and shown at checkout before you place your order. If they are not collected at checkout, they may be due before or at delivery and are the customer’s responsibility unless checkout states that duties and taxes are prepaid. These charges are set by UK customs authorities and/or the carrier. Customs processing may also affect delivery times.

European Union: Customs, Taxes and Fees

Orders shipped to EU countries may be subject to VAT, customs duties, import taxes, and carrier brokerage or handling fees. Where available, these charges are calculated and shown at checkout before you place your order. If checkout states that duties and taxes are prepaid, you should not be asked to pay anything more at delivery. If it does not, you may need to pay these charges before or at delivery. Import charges are set by EU customs authorities and/or the carrier, and may vary by destination country, product value, and shipping method. Customs processing may also affect delivery times.

Order Tracking

Once your order ships, we’ll email you a tracking number and link. Tracking can take 3–5 days to show its first update after you receive it. This is normal while the parcel is handed to the carrier.

Shipping Destinations

We currently ship to Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, and United States.

International orders may be subject to customs duties, import taxes, fees, and customs delays. Any charges collected at checkout will be shown before you complete your purchase.

Address Accuracy

Please check your shipping address carefully at checkout. If you need to correct it, contact us within 24 hours of placing your order. We can’t be responsible for orders shipped to an incorrect address provided at checkout.

Lost, Damaged, or Delayed Packages

If your order is lost, arrives damaged, or hasn’t arrived within 20 business days of shipping, contact us with your order number and we’ll help resolve it with the carrier.

Order Changes & Cancellations

Need to change or cancel your order? Contact us within 24 hours of placing it. We can usually make changes before your order ships, but once it’s in transit we’re unable to modify or cancel it. Approved cancellations are refunded to the original payment method.

Questions?

Reach out to our team via Contact Us page, or use the details in our contact information policy. We reply within 24-48 hours.